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Sony removes Cyberpunk 2077 from PlayStation Store, promises refunds

UPDATE: Sony has taken the unprecedented step of not only allowing players to get refunds for Cyberpunk 2077, but de-listing the game from the PlayStation Store.

Bryant Francis, Senior Editor

December 17, 2020

2 Min Read

The drama over Cyberpunk 2077 has taken an unprecedented new turn. Sony has announced that it is removing Cyberpunk 2077 from the PlayStation Store, and will offer refunds for players who've purchased the game.

The news comes from a blog post that could win an award for most buried lede of 2020. In a decade of digitally selling games on the store, Sony has yet to take down a large, high-profile title like Cyberpunk 2077, let alone offer refunds for a specific game.

CD Projekt Red had previously said players could seek refunds for the game, but did not indicate any special arrangement with Sony or Xbox that would allow refunds to be possible.

This follows a rough, buggy release for the title that has raised concerns among CD Projekt's investors and briefly caused company founder Marcin Iwinski's net worth to drop briefly below $1 billion.

PlayStation users seeking refunds can begin their journey here.

Update: CD Projekt has issued a statement to investors regarding Sony's decision. It doesn't add much, only that the company plans to continue support for players who still own the game.

"The decision was undertaken following our discussion with [Sony Interactive Entertainment] regarding a full refund for all gamers who had purchased Cyberpunk 2077 via PlayStation Store and want a refund at this time. All copies of the game previously purchased digitally on PlayStation Store remain available for use by their respective buyers.

"Gamers can still buy physical versions of the game in retail and mail order stores. All copies, whether digital or physical, will continue to receive support and updates from [CD Projekt Red.]"

Microsoft has also since stepped up with its own special refund policy, though it currently doesn't plan to delist the game like Sony has. On the retail front, CD Projekt recently promised to help players refund physical or digital copies bought through retail stores itself.

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