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The UX of Overwatch Role Queue
A UX analysis of the Overwatch Role Queue beta considering the psychology of design and usability principles.
Recently, there has been discussion in the Overwatch community about the game needing big changes in order for it to remain exciting and reduce toxicity. Here enters Role Queue (RQ), a new matchmaking system dubbed ‘Overwatch 2.0’.
Role Queue layout
It works so that before a match starts, players will choose which role they wish to play (tank, damage or support). Each of these will have separate queues with their own waiting times. The match making system will then work to match 2 tanks, 2 damage heroes and 2 supports to create a fixed 2-2-2 team formation. Once a game is found where the chosen role is needed, players will only be able select heroes within their pre-selected roles. Players will need to play five placement matches for each role to get a seasonal skill rating (SR) for each competitive season. Therefore, they will end up with 3 separate SR, one for each role.
At the moment this feature is only present in the current beta competitive season, however in September it will be live in full on competitive and quick play modes. Because it’s a big change, getting the UX right is essential. The aim is not to tutorialise this feature in the traditional sense of “do x to get y outcome” and instead have players teach themselves through understanding content provided and making their own decisions. Here are some of the UX considerations that were (probably) made:
Visual Hierarchies
There are two types hierarchies here and both are laid out based on the order information and actions should be considered and their importance. Because people tend to read from top to bottom, the most needed initial content by the player is higher up which grabs their attention first. For instance within each role box, people will read content in the order of “this is my role and this is how many placement matches I have left”. If they’re happy with that they then click the check box and press ‘ready’ to confirm. This encourages them to go through a logical thought process and feel informed.