Laura Norwicke Hall is the Senior Player Support Specialist at Schell Games where she oversees all player support initiatives.

Developing best practices, managing the studio’s player support team, working with development teams to convey player feedback and data from live operations, and leading the studio’s response to support requests and inquiries as well as in-game player moderation and safety are among her chief responsibilities. Laura has over a decade and a half of experience in project management, communications, and media production.

Prior to joining the Product team, Laura served as a Producer on Schell Games’ development teams for four years. She joined Schell Games after partnering with the studio while project managing the development of an app and location-based experience at the Pittsburgh Zoo & Aquarium where she held the position of Communications Manager. She has been involved in volunteer efforts on her library’s board of directors and several animal rescue and advocacy groups. Her involvement has included developing a strategic plan, securing grants, coordinating fundraising efforts, and assisting with ongoing general operations.

A proud mom of three, Laura holds a BA in Media Arts and an MS in Organizational Leadership from Robert Morris University. She also completed studies in Carlow University’s MBA program with a concentration in Technology Management.