European QA test company Babel Media and San Francisco-based customer service agency Game Center are partnering to offer customer support services for both markets, the companies announced today.
With the new aggreement, Game Center will supply its U.S. support teams and use its tech to link with Babel's European language resources and locations. The intended result will be an end-to-end solution for both North America and Europe.
"Babel regularly recruits and trains in over 20 languages, and with locations in UK, Canada and India already and more underway, it was the ideal partner to choose,” says Game Center president D.Scott Mattson.
The companies say they aim to provide publishers and MMO developers with support solutions for their companies while saving them the cost of doing similar work in-house.
"We have the knowledge and technology to offer first class support and Babel have both the games knowledge and the resources on which we can both leverage, so it is an ideal solution," says Mattson.
Babel is an approved Microsoft, Sony and Nintendo QA test partner, and is also an official test house for Nokia, Java Verified and Vodafone. It also works with companies including SCE, Sega, Electronic Arts and Ubisoft, among others.
"Being able to take the knowledge we gain during the QA and localization phase of a title and apply that to customer support is another great example of Babel taking the lead," says Babel CEO Richard Leinfellner.
"Customers paying significant monthly fees really need to be looked after by professionals working in a secure environment rather than relying on support by a fan base in bedrooms."
