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Sony tweaks PlayStation Store refund and cancelation policy in the U.S.

The changes mean users can now seek a refund for games, DLC, and add-ons within 14 days of purchase, and also cancel pre-orders with relative ease.

Chris Kerr, News Editor

April 1, 2019

1 Min Read

Sony has updated how refunds work on the U.S. PlayStation Store, meaning users can now seek a refund for games, DLC, and add-ons within 14 days of purchase. 

There are some caveats, however, and users will only be able to refund content that hasn't been downloaded. As soon as someone hits download, they'll only be able to get their money back if they can prove the content is faulty. 

What's more, PlayStation Store shoppers will also be able to refund any pre-ordered digital content they've ordered up until launch, with all funds being returned to their PSN wallet. If a pre-order was made within 14 days of release, users will have the standard two weeks to cancel it -- assuming they don't try and sneak in a download.

At a glance, it looks like the response to the changes is lukewarm at best. While most view the new policy as a small step in the right direction, and one that'll help people refund accidental purchases, the majority of chatter seems to revolve around Sony's reluctance to implement the same refund policy as Steam and Epic. 

Both the Epic Games Store and Steam let users return games they've played for less than two hours within 14 days, meaning people can try out their purchases for a short while before deciding to return them. 

Sony, for whatever reason, has decided against taking that route, and has instead made the download button the point of no return. You can see the full list of policy changes over on the PlayStation Support page.

About the Author(s)

Chris Kerr

News Editor, GameDeveloper.com

Game Developer news editor Chris Kerr is an award-winning journalist and reporter with over a decade of experience in the game industry. His byline has appeared in notable print and digital publications including Edge, Stuff, Wireframe, International Business Times, and PocketGamer.biz. Throughout his career, Chris has covered major industry events including GDC, PAX Australia, Gamescom, Paris Games Week, and Develop Brighton. He has featured on the judging panel at The Develop Star Awards on multiple occasions and appeared on BBC Radio 5 Live to discuss breaking news.

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