informa
1 MIN READ
News

Valve Addresses 12,000 Erroneous MW2 Steam Bans, Gives Free Left 4 Dead 2

Valve is offering free copies of Left 4 Dead 2 to Steam users erroneously banned from Call of Duty: Modern Warfare 2, and president Gabe Newell explained what happened in an apology email to affected users.
Valve is offering free copies of Left 4 Dead 2 to Steam users who have recently found themselves banned from Call of Duty: Modern Warfare 2 due to a glitch. The erroneous bans have since been reversed, and company president Gabe Newell sent an apology letter to those affected. According to Newell, the bans affected about 12,000 users over a two-week period, many of whom publicized the issue via forum discussions and tips to consumer news sites. Each affected user received an email from Newell explaining the tech snafu and offering two free Left 4 Dead 2 games, with one that can be gifted to a friend. "This was our mistake, and I apologize for any frustration or angst it may have caused you," wrote Newell in his letter, published by numerous consumer media outlets including Kotaku. "The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version," he explained. "This was caused by a combination of conditions occurring while Steam was updating the disk image of a game." Newell clarified that the error wasn't something inherent to Modern Warfare 2, and said Steam allows Valve to identify and reverse erroneous bans. He said affected users who did not already own a copy of Left 4 Dead 2, the latest in the company's popular multiplayer zombie shooter franchise, would find a copy already waiting for download in their library, and that they could access a code to share with a buddy via Steam's gift and guest pass management center.

Latest Jobs

Xbox Game Studios

Redmond, Washington
10.5.22
Technical Lighting Artist

Innogames

Hamburg, Germany
10.5.22
Game Designer - Elvenar

Six Foot

Houston, TX
10.3.22
Six Foot Director, Player Relations

Hometopia Inc.

Remote
10.7.22
Lead Engineer
More Jobs   

CONNECT WITH US

Explore the
Subscribe to
Follow us

Game Developer Job Board

Game Developer Newsletter

@gamedevdotcom

Explore the

Game Developer Job Board

Browse open positions across the game industry or recruit new talent for your studio

Browse
Subscribe to

Game Developer Newsletter

Get daily Game Developer top stories every morning straight into your inbox

Subscribe
Follow us

@gamedevdotcom

Follow us @gamedevdotcom to stay up-to-date with the latest news & insider information about events & more