In a statement on Microsoft's semi-official Gamerscoreblog, the company has responded to user feedback regarding its recently released Xbox 360 wireless headset peripheral, and is offering consumers its support for replacement or repair.
Consumers began to complain of problems shortly after the headset was released to market, most notably at the official Xbox forums, where
a thread centralized complaints from gamers.
Common complaints included frequent disconnections and shortened wireless range, extreme feedback and sensitivity, continual syncing problems and a common "humming/buzzing" noise heard consistently throughout use of the headset.
In response, representatives at Gamerscoreblog have
forwarded a message from the Xbox Accessories team, encouraging users experiencing the issues to contact Microsoft for further support:
"We have received feedback from some customers that they have experienced issues while using the Xbox 360 Wireless Headset, including difficulty syncing the headset to the controller, reception interference and audio sensitivity when playing action-packed games like Gears of War.
We are committed to providing the highest quality accessories for Xbox 360 and would like to assist in troubleshooting and resolving those issues, whether by replacing or repairing the units under warranty. We encourage anyone experiencing issues with the Wireless Headset to call 1-800-4-MY-XBOX."
