Publisher-supported real money trading company Live Gamer has announced a new partnership with Game Center Group to provide live support, CRM, consultation, and knowledge management specialization for its marketplace operations.
The company says Game Center Group will add "knowledgebase management, cutting-edge CRM tool know-how... and years of industry experience to Live Gamer's already prominent team of veterans" with a secure support portal where users can search knowledgebases, submit tickets or chat with a live agent.
Formed by Massive in-game-ad firm founder Mitch Davis, currently at Brash Entertainment, and Sony Pictures Digital vet Andy Schneider, Live Gamer has already found support from
a slate of MMO and virtual world operators including Funcom GMBH, Sony Online Entertainment, 10Tacle Studios, Acclaim, GoPets and Ping0 Interactive.
The company also recently announced
an agreement with Sony Online Entertainment to incorporate the technology from SOE's Station Exchange platform for the purchase and sale of virtual items used with EverQuest II
, forming a new independent service called Live Gamer Exchange.
Said Game Center founder D. Scott Mattson, "We are thrilled to have the opportunity to work with the talented team at Live Gamer. Live Gamer's leading technology and real money trading marketplace solution, paired with our CRM hosting solution and cutting-edge approach to support will ensure that Live Gamer's publisher partners and their gamers get a great experience every time."