informa
/
News

Oculus has a fix for the mass Oculus Rift outage

Oculus has released a patch to fix the error Oculus Rift owners encountered yesterday, but users will need to do a bit of legwork to get their headsets back online.

Oculus has released a patch to address the error that prevented Oculus Rift users from being able to use their VR headsets yesterday, though the fix itself requires a manual download to install.

The outage itself rightly drew concern from a number of Oculus users and game developers yesterday, with some voicing how damaging a large-scale tech outage could be if one occurred during a major expo or tradeshow.

Now the company has addressed the core issue itself, confirming early suspicions that an expired security certificate was responsible for taking every Oculus Rift headset offline for the bulk of a day.

In a series of forum posts yesterday night, an Oculus representative explained that delivering the fix is a complex issue since efforts to push out an automatic update to affected users were blocked by the expired certificate itself.

So while Oculus has released a fix that’ll solve the problem at hand, the patch must be tracked down and downloaded manually by each Oculus Rift user looking to get their VR headset back online.

In order to get past the “Can’t Reach Oculus Runtime Service” error, Oculus Rift owners will need to head to Oculus’ support site and follow the provided instructions to download and install the March 2018 patch. After a proper installation, the Oculus App will detect and install an update that gets Rifts back up and running again.

For those that may have uninstalled the entire Oculus app out of frustration, redownloading the app from Oculus’ setup page will also do the trick.

Latest Jobs

Sucker Punch Productions

Bellevue, Washington
08.27.21
Combat Designer

Xbox Graphics

Redmond, Washington
08.27.21
Senior Software Engineer: GPU Compilers

Insomniac Games

Burbank, California
08.27.21
Systems Designer

Deep Silver Volition

Champaign, Illinois
08.27.21
Senior Environment Artist
More Jobs   

CONNECT WITH US

Register for a
Subscribe to
Follow us

Game Developer Account

Game Developer Newsletter

@gamedevdotcom

Register for a

Game Developer Account

Gain full access to resources (events, white paper, webinars, reports, etc)
Single sign-on to all Informa products

Register
Subscribe to

Game Developer Newsletter

Get daily Game Developer top stories every morning straight into your inbox

Subscribe
Follow us

@gamedevdotcom

Follow us @gamedevdotcom to stay up-to-date with the latest news & insider information about events & more