In this 2018 GDC talk, CCP Games' David Einarsson discusses the handling of an impactful exploit in EVE Online and the many challenges entailed therein.
What's interesting about his postmortem of how CCP handled players abusing this exploit is the ways in which the studio tried to maintain honest and open communication, even as it meted out punishment. CCP managed to receive highly positive community sentiment from the players negatively affected by the punitive actions following the investigation, and Einarsson's talk aimed to inspire devs to improve communication during conflict resolution, for the benefit of the player community.
If you haven't seen it yet, take advantage of the fact that it's now freely available to watch over on the official GDC YouTube channel!
About the GDC Vault
In addition to this presentation, the GDC Vault and its accompanying YouTube channel offers numerous other free videos, audio recordings, and slides from many of the recent Game Developers Conference events, and the service offers even more members-only content for GDC Vault subscribers.
Those who purchased All Access passes to recent events like GDC or VRDC already have full access to GDC Vault, and interested parties can apply for the individual subscription via a GDC Vault subscription page. Group subscriptions are also available: game-related schools and development studios who sign up for GDC Vault Studio Subscriptions can receive access for their entire office or company by contacting staff via the GDC Vault group subscription page.