"Your primary tools are your people. They have to be imminently adaptable diplomats, and without them, you're done."In a community management panel at GDC Online 2012, Linda Carlson of Sony Online Entertainment stressed that there is no optimal social media or video streaming tool for all games; however, having the right people to address those audiences across all channels is imperative. In this free GDC Vault session entitled 'Community Relations Management Across the Board', panelists Alex Von Minden of Spacetime Studios (Pocket Legends) and Kellen Kincaid of Portalarium (Ultimate Collector) join Carlson and moderator Richard Weil of Metaverse Mod Squad to discuss core principles of community management in mobile, social media, multiplayer and MMO segments, focusing on subscription-based and free-to-play games.
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Video: Community management tips from the experts
Community management professionals from Sony Online Entertainment, Spacetime Studios and Portalarium discuss best practices in mobile, social media, multiplayer and MMO segments.