Action required for upcoming store update

A couple weeks ago, we announced some upcoming changes to the Steam store. For the sake of clarity, we’ll call this upcoming update the “Discovery Update 2.0”. Discovery Update 2.0 is still a couple weeks away from going live, but we are asking developers to take action—if applicable—to update your game store pages to take full advantage of the new store once it’s live. I’m going to use the term “game” here, but this call to action applies to all products on Steam whether game, software, video, DLC, or demo.

There are two specific actions we’re asking for here, which may or may not apply to your game, as I’ll describe in detail below. The two actions are:

1.       If you have a game that contains mature content, please indicate which of your screenshots (if any) are appropriate for a broader audience.

2.       Regardless of the content in your game, please make sure that images uploaded to the ‘screenshot’ section of your store page are actually screenshots of your game.

Request 1: Please flag appropriate screenshots

The cornerstone of Discovery Update 2.0 is a new set of user preferences, allowing users to see more of what they like and less of what they are not interested in or find offensive. Steam is a global marketplace, serving customers with a wide variety of personal tastes, preferences, and their own set of objections to different kinds of content. For example, some users are more sensitive to nudity or sexual content. Other users are more sensitive to gore or excessive violence. Some users don’t care at all either way. We want to be able to respect all those tastes and objections.

Discovery Update 2.0 will introduce ways of showing off games in interesting new ways to customers prominently on the home page. In some cases this will involve showing customers a few screenshots of the product on the Steam home page. This runs into an issue when screenshots contain potentially sensitive material such as excessive gore, nudity, or sexual themes. This content can be surprising and potentially offensive when shown to users without warning. So, we’d like a better idea of which screenshots you have of your content that can be shown to a broader audience, and which screenshots should just be visible on your store page for users that are interested in investigating further.

For that reason, we’ve added a checkbox for you to indicate which of your screenshots are appropriate for a broader audience of a variety of ages. You can find this in the ‘edit store’ section of the Steamworks website for your game. 

You can have as many screenshots as you like on your store page, but please select this checkbox for at least four screenshots that are suitable for broad audiences so your game can appear to customers in the most possible ways. 

This action is crucial if your game has a 17+ age-gate applied, or is marked as containing mature content. If your game doesn’t meet that criteria, this action is not required. But setting this option will tell Steam to prefer showing those selected screenshots in some places.

Request 2: Please use screenshots to show your game

We haven’t been super crisp on guidelines for screenshots in the past, so we’d like to take this opportunity to clarify some rules in this space. When the ‘screenshot’ section of a store page is used for images other than screenshots that depict the game, it can make it harder for customers to understand what the product is that they are looking at. Additionally, we’re going to start showing game screenshots in more places as described above, and these images need to be able to represent the game.

We ask that any images you upload to the ‘screenshot’ section of your store page should be screenshots that show your game. This means avoiding using concept art, pre-rendered cinematic stills, or images that contain awards, marketing copy, or written product descriptions. Please show customers what your game is actually like to play.

For elements such as marketing copy, awards you’d like to show off, or descriptions of your Deluxe Edition, we ask that you use the specific spaces already available on your store page to put that content rather than including it in your screenshots.

Dota 2 is an example of where we were doing it wrong ourselves. We’re now in the process of updating Dota 2 to use screenshots of the game rather than artwork.  "