How are Steam refunds shaking out?

Developers offer some thoughts on Steam refunds just a couple of months after their introduction, positive and negative both.
“I can say daily sales are up by more than 30 percent, which is big enough that I don't imagine refunds are completely negating it. It's the first time the game's daily sales rate has ever gone up and stayed up -- the usual pattern is a slow decline with brief spikes for discounts.”

- Tom Francis, developer of Gunpoint

Steam refunds, introduced at the beginning of June, may not be the apocalypse that developers were expecting. Two months' worth of data is painting a rosier picture, although new problems have also arisen.

This info comes from a report by PCGamesN, which interviewed a number of steam developers including Gunpoint's Tom Francis and Rust's Garry Newman.

Francis' quote above is heartening, though it's hard to say how directly it correlates with the new refund policy.

Speaking of new problems: “The only problem we're seeing with the two-hour time limit is that we're seeing a lot of persistent cheaters who will make a new account and cheat on it for 1.9 hours and then refund. Then they'll make a new account, cheat for an hour fifty, and refund again,” says Newman.

The full PCGamesN story also includes quotes from Paradox Interactive's COO Susana Meza Graham, alongside more from Newman and Francis.

We spoke to a collection of Steam developers shortly after the introduction of the refund system, and you can read their thoughts, too.

Latest Jobs

Manticore Games

San Mateo, California
Senior Software Engineer - Mobile

Sony PlayStation

San Diego, California
Sr. Online Programmer

The Walt Disney Company

Glendale, California
Associate Marketing Manager - Walt Disney Games

Insomniac Games

Burbank, California
Accessibility Design Researcher
More Jobs   


Explore the
Subscribe to
Follow us

Game Developer Job Board

Game Developer Newsletter


Explore the

Game Developer Job Board

Browse open positions across the game industry or recruit new talent for your studio

Subscribe to

Game Developer Newsletter

Get daily Game Developer top stories every morning straight into your inbox

Follow us


Follow us @gamedevdotcom to stay up-to-date with the latest news & insider information about events & more